1. Introduction

At Dumb Koala, we are committed to maintaining a safe and respectful environment for all our users. This Complaints & Content Removal Policy outlines the procedures for reporting, reviewing, and resolving complaints regarding content that may be illegal or otherwise violates our Community Standards.

2. Reporting Content

2.1 Users may report content that they believe to be illegal or in violation of our Community Standards.

2.2 Reports can be made by:

• Sending an email to [email protected]

2.3 Reports must include:

• A description of the content in question
• The reason for the complaint (e.g., illegal content, harassment, hate speech, etc.)
• Any relevant links or screenshots

3. Review and Resolution Process

3.1 Acknowledgment: Upon receiving a complaint, we will acknowledge receipt within 72 hours.

3.2 Initial Review: Our content review team will conduct an initial review of the reported content within three business days to determine if it appears to violate our Community Standards.

3.3 Detailed Investigation: If the initial review indicates a potential violation, a detailed investigation will be conducted. This investigation will include:

• Reviewing the content in context
• Consulting with relevant experts if necessary
• Contacting the user who posted the content for additional information, if required

3.4 Resolution: A final decision will be made within seven business days of receiving the complaint. The possible outcomes of the investigation include:

• Content Removal: If the content is found to violate our Community Standards, it will be removed.
• Content Restriction: In some cases, access to the content may be restricted (e.g., age-restricted).
• Content Retention: If the content does not violate our standards, it will remain unchanged.

3.5 Notification: The user who reported the content and the user who posted the content will be notified of the decision via email.

4. Appeals Process

4.1 Users who disagree with the decision may appeal within seven business days of receiving the notification.

4.2 Appeals must be submitted in writing to [email protected] and include:

• The original complaint reference number
• The reason for the appeal
• Any additional information or context that may support the appeal

4.3 Appeals Review: Our appeals team, which was not involved in the initial review, will reassess the decision. This review will be completed within seven business days of receiving the appeal.

4.4 Final Decision: The outcome of the appeals review is final. Possible outcomes include:

• Upholding the original decision
• Overturning the original decision and restoring the content
• Modifying the original decision (e.g., changing a removal to a restriction)

4.5 Notification: The appellant will be notified of the final decision via email.

5. Potential Outcomes of Investigations/Reviews

5.1 The possible outcomes of any investigations or reviews include, but are not limited to:

• No Action: The content remains unchanged if it does not violate our standards.
• Content Removal: The content is permanently removed from our platform.
• Content Restriction: Access to the content is limited or restricted based on age or other criteria.
• Account Suspension or Termination: In cases of severe or repeated violations, the user's account may be suspended or terminated.
• Referral to Authorities: If the content is found to be illegal, we may refer the matter to appropriate law enforcement authorities.

6. Conclusion

We take all complaints seriously and strive to resolve them promptly and fairly. Our goal is to maintain a safe and respectful environment for all users. If you have any questions or need further assistance, please contact us at [email protected].

Effective Date: 8/1/2024

Last Updated: 8/1/2024

Dumb Koala reserves the right to modify this policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.